Skip to content
SpotlightPrior-consent blocking, Consent Mode v2, and records in one stack.Blocking, Consent Mode, and records in one stack.Learn more
ptinStack
Community
0
Solved1 answers

Why is the Consent banner not appearing?

Alex Morganasked Jan 19, 2026

The script is on my site, but I cannot see the Consent banner. I already refreshed a few times. What should I check first?

consent-bannertroubleshootinginstallation
1 Answers28 Views

Community posts reflect their authors' views and may be incomplete or outdated. They are not legal advice or official product documentation. Verify product behavior in the current documentation and consult qualified counsel about requirements that apply to your site.

Your Answer

1 Answer

0
Best answer

First test in a private browser window. A returning visitor with active stored consent will not normally see the banner again.

If it is still missing, check that:

  1. The snippet contains the correct project ID and your configuration has been published.
  2. You are testing on the confirmed hostname associated with the project.
  3. The current path is included in your configured page targeting.
  4. The OptinStack request is not blocked by a Content Security Policy, browser extension, firewall, or failed network request.
  5. The active regional policy is expected to show a banner for the detected visitor.

You can inspect window.OptinStack.region, mode, uiVariant, and hasConsented after await window.OptinStack.ready to understand the resolved state.

Documentation: Getting started, Configuration and page targeting, and JavaScript API context.

OptinStack TeamTeam
Jan 19, 2026